FAQ
Frequently Asked Questions - Orders
Should your question about orders remain unanswered, our team will be delighted to assist you at hello@threestigmas.com
Can I track my order?
Yes, of course. Once your order is placed, you will receive a confirmation email with a tracking number, whether sent via Royal Mail within the UK or through one of our trusted international couriers.
Can I change the date of the delivery?
We will always do our best to adjust delivery dates if we are notified straightaway. However, changes cannot be guaranteed once an order is being prepared. This does not affect your statutory rights. To amend or cancel, please contact our Customer Services team here.
How do I return an item?
If for any reason you are not fully satisfied with your purchase, we sincerely regret it. We will be pleased to arrange a replacement or refund, provided the items are returned within 30 days of receipt in their original condition. Terms and conditions apply, and we invite you to visit our Delivery and Returns page for full details.
How long will my order take to arrive?
All UK orders are shipped with tracked Royal Mail post. Delivery usually takes 2–4 working days from dispatch, and you’ll receive tracking details as soon as your order is on its way.
Can I send an order as a gift?
Yes, you can. Many of our customers choose our saffron delicacies as gifts. Simply add the recipient’s address at checkout, and your order will be sent directly to them. Prices are never included in the parcel.
Can I include a personal message with my order?
Yes. Many of our customers choose to send our saffron creations as gifts. You may add a short personal message at checkout, and we’ll include it with your parcel in a discreet and elegant note.
Frequently Asked Questions - Products
Should your question about our products remain unanswered, our team will be delighted to assist you at hello@threestigmas.com
What is Saffron?
Saffron is the world’s most precious spice, derived from the delicate crimson stigmas of the Crocus sativus flower. Each bloom offers only three stigmas, carefully hand-harvested and dried, creating a rare ingredient celebrated for its vibrant colour, exquisite aroma, and distinctive taste.
How can I use Saffron?
We invite you to explore our Journal page, where you’ll discover an elevated world of cooking with saffron and elegant ways to weave it into your daily life.
What’s the recommended daily intake of Saffron?
The recommended daily intake of saffron is around 30-50 milligrams, roughly a pinch, or five to ten threads. This modest amount is considered safe for most people while offering the distinctive flavour and natural benefits saffron is known for.
Are your products suitable for gifting?
Absolutely. Each product is crafted with a luxury finish and designed to be as elegant as it is delicious, making them perfect for special occasions, corporate gifts, or simply indulging someone you care about.
How should I store saffron-infused products?
To preserve their freshness and flavor, keep chocolates and desserts in a cool, dry place away from direct sunlight. Our saffron honey and other pantry items should be stored at room temperature with the lids tightly closed.
What makes your saffron products unique?
We use only premium-grade saffron threads, hand-harvested and carefully infused into our chocolates, desserts, and gourmet creations. This ensures a rich aroma, natural color, and a refined taste that elevates every product to a luxury experience.
