Terms & Conditions

Overview

These Terms and Conditions apply to your use of this website and any purchase you make through www.threestigmas.com, operated by PAP Services Ltd (company number 04507357), registered in England and Wales at 4 Laurimel Close, Stanmore, London, HA7 2SU, United Kingdom. Throughout these terms, "we", "us", and "our" refer to PAP Services Ltd, trading as Three Stigmas London. By placing an order you agree to be legally bound by these terms, which do not affect your statutory rights under UK law.

Products

Our products include saffron, saffron-infused food items, teas, honey, chocolates, nuts, and other related items. Images and descriptions are for illustrative purposes only and packaging may vary. Some products contain nuts or are processed in facilities that handle nuts; if you have allergies, please contact us at hello@threestigmas.com before placing an order.

Orders & Contract Formation

All orders are subject to acceptance and availability. A contract is formed only when you receive an order dispatch confirmation from us. We reserve the right to reject or cancel any order at our discretion, and will refund any payment already taken.

Prices & Payment

All prices are in GBP and include VAT where applicable, with delivery charges shown separately at checkout. We accept payment via PayPal, Stripe, and other secure payment methods. We do not store your payment information; all transactions are processed securely through third-party gateways.

Shipping & Delivery

We deliver within the UK via Royal Mail. International orders may be shipped via Royal Mail, UPS, or other tracked courier services. International customers are responsible for all applicable customs duties, taxes, and import restrictions, and we are not liable for delays or non-delivery of international orders. Estimated delivery times are provided but not guaranteed. Full details are on our Delivery & Returns page, which forms part of these terms.

Returns & Refunds

In line with the UK Consumer Contracts Regulations, you may return products within 14 days of delivery. Items must be unused, unopened, and in resellable condition; opened food items cannot be returned for hygiene and safety reasons. You are responsible for return shipping costs unless the item is faulty or incorrect. Refunds are issued to the original payment method once returned items are inspected and approved.

Subscriptions

Some products are available on a subscription basis. Subscriptions can be managed, paused, or cancelled through your customer account or by contacting us, and payments are processed securely through Stripe or PayPal.

B2B & Wholesale

Businesses interested in wholesale or B2B purchases should contact us directly at hello@threestigmas.com. B2B terms are negotiated separately and do not fall under these terms unless otherwise stated.

Privacy & Data

We collect personal data in accordance with UK GDPR and data protection laws. You may request the removal or correction of your data by contacting hello@threestigmas.com. Please see our Privacy Policy for full details.

Age Restrictions

Our products are generally suitable for all ages. Chocolates containing alcohol are restricted to customers aged 18 or over.

Liability

We are not liable for any indirect, incidental, or consequential loss, nor for delays, damage, or loss caused by shipping partners, particularly for international orders. Nothing in these terms limits any liability that cannot be limited by law.

Governing Law

These terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

For all queries, returns, complaints, or customer service, please contact us by email at hello@threestigmas.com or by post at PAP Services Ltd, 4 Laurimel Close, Stanmore, London, HA7 2SU, United Kingdom.