Delivery & Returns
Last updated: 23/10/2025
Thank you for shopping with Three Stigmas London. We’re committed to delivering our products with care, speed, and clarity. Below you’ll find all the information you need about our delivery process and returns policy.
🚚 Delivery Information
UK Delivery
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Standard Delivery Time: 2–5 business days
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Shipping Partner: Royal Mail or other reliable couriers
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Free Shipping: On all orders over £40 within the UK
International Delivery
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We ship worldwide using trusted courier services including Royal Mail, UPS, and others.
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Delivery times vary depending on destination. You will receive an estimated timeframe in your dispatch confirmation email.
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Free International Shipping: Available on orders over £150
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We ship to any address serviceable by our couriers, including P.O. boxes if accepted by the provider.
Please Note: International customers are responsible for any applicable customs duties, taxes, or import fees. Three Stigmas is not liable for delays or non-delivery caused by customs or local regulations.
🔁 Returns & Exchanges
We take pride in the quality of our products and aim for your complete satisfaction. However, if something isn’t quite right, we’re here to help.
Eligibility & Conditions
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You have 14 days from the date of delivery to request a return, in accordance with UK consumer law.
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Items must be unused, unopened, and in a resellable condition.
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Opened food items cannot be returned for hygiene and safety reasons.
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Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.
How to Request a Return
To initiate a return, please contact our customer service team at: hello@threestigmas.com
Returns without prior approval will not be accepted. We cannot take responsibility for unsolicited returns.
Refunds & Exchanges
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Refunds are issued to the original payment method once returned items are inspected and approved.
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We offer refunds, replacements, or exchanges, depending on the nature of the issue, these are handled case by case.
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For any issues regarding the quality of our saffron or other products, please reach out, we will make it right.
🧾 Need Help?
If you have any questions about delivery or returns, please don’t hesitate to contact us at:
📧 hello@threestigmas.com
Thank you for choosing Three Stigmas London, where every thread, every box, and every moment is crafted with care.
