Terms and Conditions of Sale
Last updated: 23/10/2025
These Terms and Conditions apply to your use of the website and any purchases made via www.threestigmas.com, operated by PAP Services Ltd (Company No. 04507357), registered in England and Wales. Our registered address is 4 Laurimel Close, Stanmore, London, HA7 2SU, United Kingdom. Throughout these terms, “we”, “us” and “our” refer to PAP Services Ltd, trading as Three Stigmas London. “You” and “your” refer to the customer purchasing from our website.
1. General
1.1 By placing an order on our website, you agree to be legally bound by these Terms and Conditions.
1.2 These terms do not affect your statutory rights under UK law.
1.3 These Terms and Conditions are governed by the laws of England and Wales and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
2. Products
2.1 Our products include saffron, saffron-infused food items, teas, honey, chocolates, nuts, and other related items.
2.2 Products may contain nuts or be processed in facilities that handle nuts. If you have allergies, please contact us at hello@threestigmas.com before placing an order.
2.3 Images and descriptions are for illustrative purposes only. Packaging may vary.
3. Orders and Contract Formation
3.1 Orders are subject to acceptance and availability.
3.2 A contract is formed only when you receive an order dispatch confirmation from us.
3.3 We reserve the right to reject or cancel any order at our discretion.
4. Prices and Payments
4.1 All prices are in GBP and include VAT where applicable.
4.2 Delivery charges are listed separately at checkout.
4.3 We accept payments via PayPal, Stripe, and other secure payment methods.
4.4 We do not store your payment information. All transactions are processed securely through third-party gateways.
5. Shipping & Delivery
5.1 We deliver within the UK via Royal Mail. International orders may be shipped via Royal Mail, UPS, or other tracked courier services.
5.2 International customers are responsible for all applicable customs duties, taxes, and import restrictions. We are not liable for delays or non-delivery of international orders.
5.3 Estimated delivery times are provided but not guaranteed. More information.
6. Returns and Refunds
6.1 We comply with the UK Consumer Contracts Regulations. Customers may return products within 14 days of delivery.
6.2 Items must be unused, unopened, and in resellable condition.
6.3 Customers are responsible for return shipping costs unless the item is faulty or incorrect.
6.4 For saffron: if you are not satisfied for any reason, please contact us at hello@threestigmas.com. We will resolve the issue via full refund, replacement, exchange, or other appropriate means. Learn more.
7. Subscriptions
7.1 Some products are available on a subscription basis.
7.2 Subscriptions can be managed, paused, or cancelled via your customer account or by contacting us.
7.3 Payments for subscriptions are processed securely through Stripe or PayPal.
8. B2B Sales
8.1 Businesses interested in wholesale or B2B purchases should contact us directly at hello@threestigmas.com.
8.2 B2B terms are negotiated separately and do not fall under these Terms unless otherwise stated.
9. Privacy & Data
9.1 We collect personal data in accordance with UK GDPR and data protection laws.
9.2 You may request the removal or correction of your data by contacting hello@threestigmas.com.
9.3 See our full Privacy Policy for more details.
10. Age Restrictions
10.1 Our products are generally suitable for all ages.
10.2 Chocolates containing alcohol are restricted to customers aged 18 or over.
11. Liability
11.1 We are not liable for any indirect, incidental, or consequential loss.
11.2 We do not accept liability for delays, damage, or loss caused by shipping partners, particularly for international orders.
12. Contact
For all queries, returns, complaints, or customer service, please contact:
Email: hello@threestigmas.com
Address: PAP Services Ltd, 4 Laurimel Close, Stanmore, London, HA7 2SU, United Kingdom
